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TechCrunch & DoubtSourcing - Can Ya 'Digg' It?

 I’m usually not a big reader of TechCrunch (not because I don’t like it, but because I’m not sophisticated enough to understand most of what they’re talking about) but I saw a post the other day that made me laugh. It talks about the increasing use of offshore outsourcing by Silicon Valley startups (Digg, SlideShare, illumobile.com) There were two cartoons that perfectly illustrate the problems with outsourcing, provided by Sandeep Sood over at DoubtSourcing.com

Yes%20Men.jpg


 

 

 

 

 

 

 

 

 

 

 

 

 

 

They illustrate common complaints we hear about these software sweatshops:

•Vendor had inadequate technical skills
Don’t understand the concept of a deadline (work is consistently late with the most creative excuses you can imagine)
•They don’t respond when the sh*t hits the fan
Just don’t get what you’re saying (but act like they do)
•Don’t figure things out for themselves (but still bill you for their time)
•Have high attrition
•Just don’t understand Web 2.0
They forgot about you when they get a bigger client
•Sold the A Team but delivered the B Team
Claimed they were the biggest, cheapest, best, etc.
•Were ‘yes men’ and ALWAYS give you the answer you want to hear

I wrote an article with some practical tips to avoid these ‘software sweatshops’ 8 Ways to Avoid an Outsourcing Disaster

The cartoons accurately illustrate how most offshore vendors are simply ‘yes men’. You’ll find very good technical people all over the world, but finding people who are reliable is next to impossible. Sandeep agrees with our philosophy that a sign of maturity is the ability to say ‘No’. It's extremely rare to find a vendor that will tell you like it is. We've heard countless stories of offshore firms over-promising and under-delivering. You need to look for a partner that can be honest with you from day one, even if it means that they lose your business. A company that sets up realistic expectations is a company you can rely on, even if it's not the answer you wanted to hear.

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Reader Comments (4)

I had to google the TC post since you didn't link it. I think you have misread it. The article gave examples (which you quoted) of companies that used outsourcing, not necessarily offshore outsourcing. Digg, for example, outsourced to a guy in Canada.

January 13, 2008 | Unregistered CommenterPaul

Heheheh. You got that right .. These vendors don't have No in their Vocabulary . I have been on one project and I am on my 3rd vendor ...
I guess if you dont have hundreds of thousands to invest in a good team you are stuck with these types of vendors . you get what you pay for ...

January 22, 2008 | Unregistered Commenterb

In regarrd to this one...

"Just don’t get what you’re saying (but act like they do)"

I can totally understand. I was talking to an offshore outfit in Bangalore that was looking to hire me as a client interface here in the states. The manager asked me...

"How many yearss of experience do you have with c#?"

I replied, "All of them."

He said, "Great! <pause> How many years of experience do you have with C#?"

I replied, "All of them."

He said, "Great! <pause> How many years of experience do you have with C#?"

I replied, "All of them."

He said, "Great! <pause> How many years of experience do you have with C#?"

I don't know how long this could have continued as he showed absolutely no sign of frustration.

March 17, 2008 | Unregistered CommenterJames Polk

Completely agree with what you're saying here. From personal experience, I've seen all of these scenarios.

(I've learned outsourcing the hard way)

April 10, 2008 | Unregistered CommenterBrent Hodgson

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